Please find all of our current jobs within the Volution Ventilation UK group below.  By clicking apply at the bottom of your chosen vacancy, an email will pop up. Attach your CV and send the email for us to review your application.

 

£18,000 - £19,500 a year

National Ventilation has over 25 years of Ventilation background and are a part of the Volution Group, who are one of the leaders within the Ventilation industry. We have one of the biggest and most diverse range of ventilation products in the UK specialising in innovative, energy-saving ventilation products that can accommodate domestic, commercial, and industrial applications.

We work exclusively with electrical wholesalers, supplying a superior brand of products and ventilation systems. We offer ventilation design, ventilation training, and support electrical wholesalers in completing their projects on-time and on-budget.

Job profile:

We are hiring for a Sales Administrator to work alongside a small friendly team of 5, based at our offices in Burrowbridge, an attractive village located between Taunton and Bridgewater. The role reports to the Sales Office Manager.

The main purpose of this role is to offer frontline support to customers with the high-level of customer service National Ventilation is renowned for. You must be comfortable with a varied workload, and the ability to multi-task. The position is predominantly phones and system based and so you will be comfortable taking orders and inputting them into the system simultaneously.

Previous experience is not necessarily required but would be helpful. More important is an individual who is keen to learn and progress.

The working hours are Monday to Friday working either 8am - 4,30pm or 8.30am - 5pm.

As a Sales Administrator, your responsibilities will include:

  • Respond to all incoming enquires ensuring all information obtained from customer is accurate.
  • Maintain knowledge and correct application of all processes.
  • Develop own product / promotional knowledge through research and enquiries both within and external to the business.
  • Process orders on behalf of the customer.
  • Liaison with Area Sales Managers when required.
  • Resolve pending order issues - paying attention to out of stock/delayed product and updating customer/engineer.
  • Escalate problematic issues to the next line of management as appropriate.
  • Liaise with the Returns Processing Department
  • Progress courier deliveries
  • Prioritise workload and support team members.
  • Maintain accurate and concise notes on every order query - ensure ease of understanding for colleagues.
  • Offer help and support in training of new members of staff as required.

To be successful in this role you will need:

  • Basic understanding of Microsoft Office. (Outlook, Excel, Word and PowerPoint).
  • Pleasant personality with good written and verbal communication and interpersonal skills.
  • Willingness to learn.
  • Proactive, take initiative and well organized.
  • Ability to multi-task and work independently as well as in a team.
  • Ability to deal with complaints or challenging customers in a sympathetic manner.
  • Flexible attitude to work, punctual and reliable.
  • Excellent customer care skills.

What we can offer you:

  • Competitive salary
  • Annual leave – 25 days and 8 days bank holiday
  • Pension – auto-enrolment into Company Scheme
  • Ongoing training & development
  • Team and company social events
  • Discounted gym membership with Nuffield gym
  • Discounts with national cinemas
  • And much more to come!

We believe this to be an exciting opportunity to carve out a fulfilling career with the Volution Group, and we look forward to receiving your CV.

You can learn more about us here; https://www.volutiongroupplc.com/about-us/
https://www.nationalventilation.co.uk/

Equal opportunities:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

Notice to Agency and Search Firm Representatives: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting. CVs/Resumes submitted to any employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of the Volution Group. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Job Types: Full-time, Permanent

Salary: £18,000.00-£19,500.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

COVID-19 considerations:
All customers need to wear masks around the site.

Reference ID: salesad645263

Apply now

From £21,000 a year

Airtech manufacture, through the Volution Group plc, a full range of domestic mechanical ventilation systems specifically designed for the Social Housing and Local Authority market. From bathroom and kitchen fans to PIV (Positive Input Ventilation), we also promote and sell Radon testing equipment and solutions, provide mould treatment/ eradication, and also service equipment. In addition to this we have a range of Mould eradication solutions and offer servicing for all makes of MEV and MVHR systems.

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

Being part of the wider Volution Group plc, this opportunity would also offer development opportunities to further enhance your long-term career development.

Job profile:

The role of the Airtech Administrator is to work with housing providers in providing remedial solutions in moisture and condensation for their many tenants. Your responsibilities amongst others will be:

  • Schedule in surveys for our Surveyors across the country using our PACE diary system
  • Following survey provide a quote for the required remedial works to the housing provider
  • Once the quote is accepted, process the order and relevant paperwork.
  • Work with the other team members in clearing down a share email inbox answering queries
  • Answering customer, housing provider and surveyor telephone calls
  • Support other team members in day-to-day admin duties.

Previous experience within an office administration environment as a team member desirable. Willingness to develop and learn aspects of all tasks would be ideal.

The team consists of one team leader and five administrators based in our Crawley office, Monday to Thursday 8:45am to 4.55pm Friday 8.45 to 4.25pm.

As a Supply Administrator, your responsibilities will include:

  • Creation, allocation, monitoring of orders, predominantly within the social housing sector
  • Responding to Inbox emails
  • Creating new jobs for the engineers on the system & putting jobs to order
  • Updating the PACE, EPICOR and Volution Tool systems
  • Compiling quotations and sending to the customer
  • Manually identifying the correct parts and prices for every installation and producing a quote for the customer
  • Prioritising urgent installation quotes and surveys
  • Raising remedial works orders
  • Liaising with surveyors/field engineers/ tenants/ Housing Association/ Councils regarding appointments and installs
  • Updating PACE with reports and photos
  • Monitoring download requests from our POD collections
  • Liaising with warehouse on product availability
  • Monitoring all special requests by each Housing Provider

To be successful in this role you will need:

  • Experience in an administration role with excellent customer service skills
  • Good communication skills and competent in the use of computers and general office software such as MS Office, CRM software.
  • Confident outgoing personality.
  • Ability to multi-task.
  • Calm under pressure and a good team member.
  • Ability to deal with complaints or difficult customers in a sympathetic manner.
  • Good geographic knowledge of the UK

What we can offer you:

  • Salary: £21,000
  • Annual leave – 25 days plus 8 bank holidays
  • Ongoing training & development
  • Onsite parking / good transport links
  • Company Pension
  • Team and company social events
  • Discounted gym membership with Nuffield gym
  • Discounts with national cinemas
  • And much more to come!

We believe this is an exciting opportunity to carve out a fulfilling career with the Volution Group, and we look forward to receiving your CV.
You can learn more about us here;
https://www.volutiongroupplc.com/about-us/
https://www.airtech.co.uk/

Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc.

Notice to Agency and Search Firm Representatives: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting. CVs/Resumes submitted to any employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of the Volution Group Plc. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Gym membership
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Reference ID: SUPPADMIN4374

Apply now

From £24,000 a year

Volution Ventilation UK is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

Job Profile:

As a Credit Controller within our Accounts Receivable team, you will effectively manage and control a designated section of the Sales Ledger in all aspects of Credit Control.

You will be required to have regular contact with customers for outstanding payments, log incoming queries, and liaise with internal departments for query resolution

You'll have previous experience within credit control, ideally from a manufacturing background but not essential, and will be familiar with customers issuing debit notes

The role will report to the Senior Credit Controller and Accounts Receivable Manager, and will work within a team of 9 supportive colleagues who enjoy regular social events. You will also liaise with other departments including Returns, Treasury, Accounts Payable, and Sales

As a Credit Controller, you will:

  • Take complete responsibility for a designated section of the Sales Ledger, as assigned and modified from time to time by your manager, manage debit to agreed targets.
  • Ensure that all monies due to the company are paid in accordance with agreed credit terms. Chase all accounts in accordance with company policy and maintain accurate records.
  • Handle disputed items (credit notes), including product returns in conjunction with the Returns team and negotiate to obtain payment within agreed terms.
  • Regularly review, amend and maintain the integrity of customer information held on the database in respect of addresses and support for credit limits.
  • Identify changes in payment patterns and propose action to avert indebtedness and to minimize risks to the company.
  • Complete account reconciliations to company deadlines.
  • Provide input into cash forecast and conclude monthly processing and ensure all other reporting deadlines are met.
  • Ensure new accounts are opened in a timely manner and in line with company policy.
  • Actively review orders on “Credit Hold” and prepare the necessary paperwork for authorization and release meaning there is no unreasonable delay in the dispatch of goods to customers, whilst minimizing credit risk.
  • Appropriately manage the specific and discretionary insurance levels on accounts, liaising as necessary with the insurers and the Sales team.
  • Ensure the accurate allocation of cash receipts to invoices outstanding, raising the “Debit Notes” as necessary.
  • Arrange repayment of credit balances where appropriate.

Key knowledge, skills, and experience you will need to succeed:

  • Minimum of 2 years’ experience in a busy Credit Control department using a computerized system (Sage, SAP, Oracle, Kerridge, JDE, Epicor), and handling a large number of accounts.
  • Excellent telephone manner with the ability to “get results” whilst maintaining cordial relationships with key internal and external customers.
  • Ability to recognize potential risks to the business and judge when they should be escalated.
  • Ensure that deadlines are adhered to and personal workload managed, with self-motivation and good communication skills.
  • Must be proficient in the use of PC software applications including Microsoft Excel and Word. Training will be provided for internal software systems.
  • Prioritise key tasks effectively and demonstrate a high degree of accuracy and attention to detail.
  • Good interpersonal skills and be able to communicate effectively at all levels within the organisation and with external parties.
  • Awareness of good customer service standards.
  • Ability to cope with change and conflicting demands.
  • Team worker

What we can offer you:

  • Competitive salary and monthly bonus
  • Annual leave – 25 days plus 8 bank holidays
  • Ongoing training & development
  • Onsite parking / good transport links
  • Pension
  • Team and company social events
  • Our site has vending machines for hot drinks and snacks, as well as kitchenette areas
  • Discounted gym membership with Nuffield gym
  • Discounts with national cinemas
  • And much more to come!

We believe this is an exciting opportunity to carve out a fulfilling career with the Volution Group, and we look forward to receiving your CV.
You can learn more about us here; https://www.volutiongroupplc.com/about-us/

Equal opportunities:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc.

Notice to Agency and Search Firm Representatives:
We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting. CVs/Resumes submitted to any employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of the Volution Group Plc. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company events
  • Company pension
  • Gym membership
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

  • Credit Control: 2 years (preferred)

Reference ID: CREDCO64728

Apply now

From £21,000 a year

Can you keep ‘cool’ under pressure, are you conscientious about providing great customer service, and do you enjoy building your knowledge whilst being supported by a growing and evolving organisation? Then you will be in good hands here at Volution Ventilation UK.

We are hiring for Customer Service Advisor to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader.

This is a permanent role working Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 4.30pm.

Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

Job Profile:

In your role as a Customer Service Advisor, you will be the first point of contact for our customers, predominantly supporting them with new or existing orders (ducting, fans etc.), via telephone or email contact.

You will be comfortable in managing incoming customer queries, and complaints (stock availability, returns, delivery times), and be able to answer basic technical questions around our products. We use Epicor (ERP) to process these orders (data entry) and access our product and catalogue information. We do not expect you to hold any previous technical or product knowledge, as ongoing training will be provided from day one!

The Customer Service team prides itself on delivering a high level of interaction to our customers, with energy, empathy, and enthusiasm. The Customer Service team consists of six Customer Service Advisors, who work closely with other departments including Returns, Credit Control, Technical, Despatch, and Planners, to ensure a seamless customer service experience.

As a Customer Service Advisor, you responsibilities will include:

  • Review and process orders accurately and efficiently (Contract review) via telephone and email, and meeting daily KPIs
  • Assist customers with requests for prices, stock availability & general information
  • Impart basic technical information to customers
  • Manage customer complaints with empathy, and good listening skills, escalating where needed
  • Liaise with the Production and Despatch teams for lead and delivery times
  • Provide exemplary customer service, and Account Management
  • Contribute to continuous improvement initiatives of our processes, improving service levels for our customers and internal teams

Key knowledge, skills, and experience required:

  • Previous experience within a Customer Service/ call handler/ data entry role. Retail, hospitality, travel, or other customer-focused environments would be beneficial.
  • Take pride in your communication style; written and verbal
  • Willingness and ability to learn
  • Self-driven and motivated to meet daily KPIs (50 calls/ 30 email enquiries per day)
  • Proficient using IT software; MS Office; Excel, Word, internal software systems
  • Proactive attitude, and solution orientated
  • Enjoy working with other teams and departments as needed

What we can offer you:

  • Competitive salary depending on experience
  • Annual leave – 25 days plus 8 bank holidays
  • Ongoing training & development
  • Onsite parking / good transport links
  • Pension
  • Team and company social events
  • Our site has vending machines for hot drinks and snacks, as well as kitchenette areas
  • Discounted gym membership with Nuffield gym
  • Discounts with national cinemas
  • And much more to come!

We believe this is an exciting opportunity to carve out a fulfilling career with the Volution Group, and we look forward to receiving your CV.

You can learn more about us here; https://www.volutiongroupplc.com/about-us/

Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc.

Notice to Agency and Search Firm Representatives: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting. CVs/Resumes submitted to any employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of the Volution Group Plc. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Gym membership
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Reference ID: CSA54728

Apply now